Refunds & Returns

At Teolore Jewelry, we take pride in the quality and craftsmanship of our pieces. If for any reason you are not fully satisfied with your purchase, we’re here to help.

Returns

• Eligibility: To be eligible for a return, your item must be in its original condition — unworn, undamaged, and in its original packaging.
  
• Timeframe: You must initiate your return within 7 days of receiving your item.
  
• Non-Returnable Items: Custom-made or personalized jewelry is not eligible for return unless it arrives damaged or defective.
  

How to Request a Return

1. Contact our customer support team at orders@teolore.com within 7 days of receiving your order.
   
2. Provide your order number, reason for return, and any relevant photos if applicable.
   
3. Once your return is approved, you’ll receive instructions on how to send your item back.
   

Refunds

• Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
  
• If approved, your refund will be processed to your original payment method within [typically 5–10 business days].
  

Shipping Costs

• Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g. wrong or defective item).
  

Questions?

If you have any questions about our refund policy, feel free to contact us at orders@teolore.com